FAQ

Ordering

How long will it take to ship my order?

It will take us 1-2 days to process the order and forward it to the logistics company.
Orders usually are delivered within 7 – 14 days to USA and 10-25 days to the rest of the world.

What payment methods do you accept?

We currently accept the following forms of payment:
PayPal Credit Cards: We accept Visa, American Express, Mastercard, and Discover.

How secure is my payment?

Your information is secure, we take your security very seriously.
Whether you pay by credit card or through PayPal, your information is secured and encrypted to protect your information.

What exactly happens after ordering?

Your order will be process in our warehouse and transfer to the logistic center for shipment, usually it takes 1-2 days after ordering.
Once your order is shipped, You will get a notification including tracking number to track your order shipment.

Issues placing an order

We are sorry to hear you have an issue with placing your order.
Please contact our customer service at Contact us page and we will help with this matter quickly.



Order status

How can I check my order status?

You can keep track your order by visiting: Track my order

How can I modify\cancel my order?

To modify or cancel your order please contact us within 24 hours after purchase, Unfortunately once the orders are already shipped we cannot reverse the process.

My tracking number is not working

Tracking numbers can take 1-5 days to appear in the shipping carrier’s system.
If the tracking number is still not working within a few days, please contact customer service at Contact us

My order has not arrived

Orders usually are delivered within 7 – 14 days to USA and 10-25 days to the rest of the world.
In some cases depends on the shipment carrier and customs office the delivery duration may take a bit longer, especially during holiday seasons and Covid-19 matters.
We guarantee a full refund for your payment if your orders are not received within 35 days.
If your order has not arrived within this time frame, please contact our customer service at Contact us



Other helpful information

I still have some unanswered questions

We are happy to answer any questions you may have. Please contact customer service at Contact us

Discounts And Coupons

We offers discounts in the form of coupons and sales.
From time to time, we offer products at sale prices, these discounts are applied automatically when the product is added to your shopping cart. Coupons can be found on our website and through our newsletters.

Taxes And Customs Fees

We produces and ship products from within the United States, canada and united kingdom. You may be subject to import duties and taxes, which are levied once the package reaches your country. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, you should contact your local customs office for further information.

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